Refund Policy:

Because of our thorough consultation process, there are no refunds of services for any reason.  As a VIP service at Hollywood Hair, we reserve your future visit to ensure a date & time that works best for you.


If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled or shortened.  Hollywood Hair requires a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest.  A credit or debit card is required to reserve any appointment.  As part of our cancellation policy, if you do not cancel your appointment 24 hours in advance, the full amount of your scheduled service will be charged to the card you provide.


All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.


Concerning purchases, we will gladly exchange an unused Paul Mitchell or Davines product that was purchased in our salon for another product, though promotional pricing will not be extended.  All tool sales are final.

Guest Safety and Children:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon.

Cell Phones and Electronic Devices:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all guests receive the relaxing experience we strive to provide.

Miscellaneous and Payments:

Hollywood Hair is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express and Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.